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Individuals may come and go, but they leave their records and ideas behind them. These
become a part of the organization's equipment, and a guide to all who follow. Thus, in
the course of decades, such agencies become storehouses of advertising experiences,
proved principles, and methods.
The large agencies also come into intimate contact with experts in every department of
business. Their clients are usually dominating concerns. So they see the results of
countless methods and policies. They become a clearing house for everything pertaining
to merchandising. Nearly every selling question which arises in business is accurately
answered by many experiences.
Under these conditions, where they long exist, advertising and merchandising become
exact sciences. Every course is charted. The compass of accurate knowledge directs the
shortest, safest, cheapest course to any destination.
We learn the principles and prove them by repeated tests. This is done through keyed advertising, by traced returns, largely by the use of coupons. We compare one way with many others, backward and forward and record the results. When one method invariably proves the best, that method becomes a fixed principle.
Mail order advertising is traced down to the fraction of a penny. The cost per reply and cost per dollar of sale show up with utter exactness.
One ad is compared with another, one method with another. Headlines, settings, sizes, arguments and pictures are compared. To reduce the cost of results even one percent means much in some mail order advertising. So no guesswork is permitted. One must know what is best. Thus mail order advertising first established many of our basic laws.
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